FAQ

Shipping Questions

Do you ship internationally?

No. We currently ship to addresses within the contiguous United States only, which includes the 48 contiguous states. We do not ship to Alaska, Hawaii, U.S. territories, or international addresses at this time. We are also unable to deliver to PO Boxes or APO, FPO, and DPO addresses.

How much does shipping cost?

All orders shipped within the contiguous United States enjoy free standard shipping. There are no additional shipping charges, handling fees, or fuel surcharges. Free shipping is automatically applied at checkout, so no promo code is required.

What carriers do you use for shipping?

We partner with USPS, UPS, and FedEx to ensure your package arrives safely and on time. The carrier used for your order will be determined based on the destination, package size, and weight.

How long does it take to process my order?

Orders are processed within 1 to 3 business days after payment confirmation. Orders placed before 3:00 PM Eastern Time on a business day will typically begin processing the same day. Orders placed after that cutoff time will be processed on the following business day. Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.

How long will it take for my order to arrive?

Once your order has been processed and shipped, the estimated delivery time is 4 to 7 business days. In total, you can expect your order to arrive within approximately 5 to 10 business days from the date of order. Please note that delivery times are estimates only and are not guaranteed. Delivery times may vary depending on your location, weather conditions, and carrier delays.

Do you offer expedited or overnight shipping?

No. At this time, we only offer standard shipping within the contiguous United States. We do not currently provide expedited or overnight shipping options.

How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can track your order by clicking the tracking link in that email, by entering your tracking number on the carrier's website, or by entering your tracking number in the order tracking section on our website.

Why is my tracking information not showing any updates?

Tracking information may take 24 to 48 hours to update after you receive your shipping confirmation email. If your tracking still does not show any updates after 48 hours, or if you do not receive a tracking number within the stated processing time of 1 to 3 business days, please contact us so we can assist you.

What should I do if my package is marked as delivered but I have not received it?

If your tracking shows delivered but you have not received your package, please check with your neighbors or your building's mail room. If you still cannot locate your package, please contact us with your order number and tracking information and we will work with the carrier to investigate the issue.

My package arrived damaged. What should I do?

If your package arrives damaged, please contact us immediately. Provide photos of the damaged item or items as well as the packaging, including the outer box, packing materials, and the item itself. Please retain all original packaging and damaged items until the issue is fully resolved. We will work with the carrier to investigate the claim and arrange a replacement, refund, or reshipment at no cost to you.

What happens if my package is lost during shipping?

If your package appears to be lost in transit, first check the tracking information for the latest status update. Allow an additional 2 to 3 business days beyond the estimated delivery date, as packages are sometimes delayed but still delivered. If the package still has not arrived, please contact us with your order number and tracking information and we will work with the carrier to resolve the issue.

Can I ship to a PO Box or military address?

No. We are unable to deliver to PO Boxes or APO, FPO, and DPO addresses at this time.

Payment Questions

What payment methods do you accept?

We accept Visa, MasterCard, American Express, and Discover credit cards, as well as Visa and MasterCard debit cards. We also accept digital wallets including PayPal, Shop Pay, Apple Pay, and Google Pay. All payment methods are processed through Shopify's secure payment system. We do not accept cash on delivery, personal checks, money orders, or wire transfers.

What currency are prices listed in?

All prices on our website are listed and charged in US Dollars (USD). If your financial institution uses a different currency, the conversion will be performed by your bank or payment provider at their applicable exchange rate. We are not responsible for any currency conversion fees or foreign transaction fees.

Is my payment information secure?

Yes. All payments are processed securely through Shopify's payment system. Your payment information is encrypted using industry-standard SSL technology, and we do not store your complete credit card information on our servers. All transactions are processed through PCI DSS-compliant payment processors. For more details, please review our Privacy Policy.

Why was my payment declined?

Common reasons for payment failure include insufficient funds, an incorrect card number, expiration date, or CVV, an expired card, a billing address mismatch with the address on file with your card issuer, or daily spending limits being reached. If your payment is declined, please verify your payment information and try again. You may also try a different payment method or contact your bank for more information.

When will I be charged for my order?

Payment will be captured at the time of order placement or upon order confirmation. If payment cannot be processed, your order will not be confirmed and you will not be charged.

Why was my order cancelled?

We reserve the right to cancel orders for reasons including product unavailability, pricing errors, suspected fraudulent or unauthorized transactions, failed payment verification, shipping restrictions, or orders that appear to be placed by bots or automated systems. If we cancel your order, you will receive a full refund to your original payment method and will be notified by email.

Can I get a refund?

Yes. Refunds for returned items will be processed within 10 business days after we receive and inspect the returned item. Refunds will be credited to the original payment method used for the order. A full refund will be issued for the product price. Return shipping is free for all eligible returns, and we provide prepaid return shipping labels for your convenience.

How long does it take to receive my refund?

After we process your refund, please allow up to 10 business days for the refund to appear on your statement. This applies to all payment methods including credit cards, debit cards, PayPal, Shop Pay, Apple Pay, and Google Pay. Processing times may vary by financial institution, but we guarantee processing within 10 business days of refund approval.

I have not received my refund yet. What should I do?

If you have not received your refund within the expected timeframe, first check your bank or credit card statement again. Contact your bank or credit card company, as there is often some processing time before a refund is officially posted. If you still have not received your refund after 10 business days, please contact us at info@kumsfashions.com.

Order Questions

Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. We can only accommodate changes or cancellations before your order has been processed for shipment. Orders may be cancelled within 24 hours of placement at no cost. Once your order has been processed or shipped, cancellation is no longer available and you may need to wait for delivery before initiating a return.

How do I request a change or cancellation?

To request a change or cancellation, please contact us with your order number, the email address used to place the order, and the specific change or cancellation you would like to make.

Will I be charged sales tax?

Sales tax is calculated based on your shipping address and applicable state and local tax rates. Tax rates may vary depending on your delivery location. The total amount including sales tax will be displayed at checkout before you confirm payment.

Can I use a promo code or discount?

Yes. We may offer promotions, discounts, or special offers from time to time. Unless otherwise stated, promotional offers cannot be combined with other discounts. Promotional pricing is subject to the specific terms and conditions of each promotion.

Do you verify orders before processing?

Yes. We may perform additional verification for orders that appear high-risk, unusual, or that require address confirmation. Orders may be held pending verification, which could add additional processing time. If we are unable to verify your identity or detect suspicious activity, we may cancel your order and issue a full refund.