Return & Refund Policy

Overview

At KumsFashions, your satisfaction is our top priority. We stand behind the quality of every product we offer. If for any reason you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange under the policy outlined below.

Order Cancellation

  • Within 24 Hours: You may cancel your order free of charge within 24 hours of placing it, provided the order has not yet been shipped. To cancel, please contact us immediately at info@kumsfashions.com with your order number and a brief cancellation request. A full refund will be issued to your original payment method.
  • After 24 Hours: Orders that are 24 hours old or older, or orders that have already been shipped, cannot be cancelled directly. In this case, you may follow the standard return process outlined below once you receive your order.

Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your order to submit a return request. Return requests submitted after the 30-day window may not be accepted.

Eligibility Requirements

To qualify for a return, all of the following conditions must be met:

  • Item Condition: The product must be unused, unworn, unwashed, and free of any alterations or signs of wear.
  • Original Packaging: All items must be returned in their original packaging, including any boxes, protective covers, tags, labels, and accessories that were included.
  • Proof of Purchase: A valid order confirmation email, receipt, or order number must be provided with the return.

Items that do not meet these requirements may be rejected upon inspection and returned to the sender at the customer's expense.

Free Return Shipping

We are pleased to offer free return shipping on all eligible orders. Once your return request is approved, we will provide you with a prepaid return shipping label at no additional cost. Simply follow the instructions included with the label to pack and send your item back.

How to Initiate a Return

Follow the steps below to start the return process:

  1. Contact Our Team: Send an email to info@kumsfashions.com with the subject line "Return Request" and include the following details:

    • Your full name and order number
    • The item(s) you wish to return
    • The reason for the return
    • Photographic evidence if the item is damaged or defective

  2. Ship the Item Back: Once your return is approved, you will receive a free prepaid return shipping label along with detailed instructions on how and where to send your package.

Important: Items returned without a prior approved request will not be accepted. Please do not send items back without contacting us first.

Return Shipping Address:

115 E Clayton St, Athens GA 30601, United States

Damaged, Defective, or Incorrect Items

We take product quality seriously. Please inspect your order immediately upon delivery. If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of receipt by emailing info@kumsfashions.com with:

  • Your order number
  • Clear photographs of the damage, defect, or incorrect item
  • A brief written description of the issue

We will evaluate the situation promptly and work to resolve it — whether through a replacement, repair, or full refund.

Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the same steps outlined in the "How to Initiate a Return" section above. Once we receive and approve your returned item, you may place a new order for the desired product through our website.

Tip: The fastest way to ensure you get the item you want is to return the original item first, then place a new order as soon as the return is approved.

Refund Process

Once we receive and inspect your returned item, we will send you an email notification confirming whether your refund has been approved or denied.

  • If Approved: Your refund will be automatically processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund to your account.
  • If Denied: We will explain the reason and offer guidance on next steps.

If you have not received your refund after 10 business days from the date of approval, please first check with your bank or credit card issuer. If the issue persists, contact us directly at info@kumsfashions.com for further assistance.

Contact Us

If you have any questions about our return and refund policy, or if you need assistance with an existing order, please do not hesitate to reach out.

Store Name: KumsFashions

Email: info@kumsfashions.com

Phone: 706-546-6945

Address: 115 E Clayton St, Athens GA 30601, United States

Business Hours: Monday – Saturday: 10:30 AM – 6:00 PM Sunday: 12:00 PM – 5:00 PM

This policy was last updated on [DATE]. KumsFashions reserves the right to modify this policy at any time. Any changes will be posted on this page with an updated revision date.